About Our Products
Our museum shop operates on a print-on-demand system. This means that everything you order is printed just for you! However, this means it will take time to print and then ship.
It also means you need to be sure to check the size charts for clothing, as we cannot offer returns except for damaged or lost products (please see below for details).
Please use the following information to help you plan your order, and please get in touch if you have any questions.
Delivery
Will I get my order in time for the Winter Holidays (December 25)?
Below are the shipping time estimates for the USA, the UK, and Canada. We love our Cello Museum family around the world, but most of our customers are from those countries. If you need information for another location, please drop us a line, and we will get you that information to you.
USA Shipping Deadlines for the Holidays
| Product category | Standard shipping | Express shipping |
| Printed shirts, jackets, hoodies, and sweatshirts | Dec 12 | Dec 15 |
| Embroidered hats and apparel | Dec 12 | Dec 15 |
| All-over print clothing and textiles (including tote and other bags) | Dec 11 | Dec 14 |
| Drinkware & coasters | Dec 12 | Dec 15 |
| Bags & backpacks | Dec 12 | Dec 15 |
| Stickers | Dec 13 | Dec 16 |
| Stationery (postcards, notebooks, greeting cards) | To be announced | To be announced |
| Wall art | Dec 11 | Dec 15 |
| Otherproducts | Dec 12 | Dec 15 |
UK Shipping Deadlines for the Holidays
| Product category | Standard shipping | Express shipping |
| Printed shirts, jackets, hoodies, and sweatshirts | Dec 14 | Dec 14 |
| Embroidered hats and apparel | Dec 14 | Dec 14 |
| All-over print clothing and textiles (including tote and other bags) | Dec 14 | Dec 14 |
| Drinkware | Dec 14 | Dec 14 |
| Bags & backpacks | Dec 14 | Dec 14 |
| Stickers | Dec 14 | Dec 14 |
| Stationery (postcards, notebooks, greeting cards) | To be announced | To be announced |
| Wall art | Dec 14 | Dec 14 |
| Other products | Dec 14 | Dec 14 |
Canada Shipping Deadlines for the Holidays
| Product category | Standard shipping | Express shipping |
| Printed shirts, jackets, hoodies, and sweatshirts | Nov 29 | Dec 12 |
| Embroidered hats and apparel | Nov 29 | Dec 12 |
| All-over print clothing and textiles (including tote and other bags) | Nov 29 | Dec 12 |
| Drinkware | Nov 30 | Dec 13 |
| Bags & backpacks | Nov 29 | Dec 12 |
| Stickers | Nov 30 | Dec 13 |
| Stationery (postcards, notebooks, greeting cards) | To be announced | To be announced |
| Wall art | Nov 30 | Dec 13 |
| Other products | Nov 29 | Dec 12 |
If you have questions, please ask.
From where will my order ship?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
I received a wrong/damaged product. What should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at curator(at)cellomuseum.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!
